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Shipping
We pack every parcel with complete discretion. Nobody can tell what is inside. The parcel carries only the shipping label containing the delivery details. See how we pack orders.
Unfortunately, for logistical reasons, collection from our premises is not currently available.
We protect every parcel professionally and want it to arrive intact. Because delivery is handled by third-party carriers, we cannot guarantee that every order will arrive undamaged. However, there is no need to pay extra for protection. See how we pack your orders.
If fast dispatch is particularly important to you, add this information to the order notes. We will treat your order as a priority.
We dispatch orders but do not deliver them ourselves. To find out exactly when your order will arrive, contact the carrier selected during checkout and ask for the expected delivery date. Have the tracking number from our email ready; it is also available in your account. Based on our experience, 99% of domestic deliveries take one day. Delivery outside Poland may take up to seven days.
We dispatch orders every day up to 2:00 p.m. In exceptional cases, we inform the customer of any delay.
Yes, if you mean same-day processing. We dispatch every order placed by 2:00 p.m. on the same day. If you want your order dispatched several days later, mention this in the order notes. It is usually better to place the order one day before the date on which you want it delivered.
You can check the current delivery cost for your order in the cart and in the delivery times and costs section. The cart must contain at least one product.
Yes. You can check the cost of delivery to your country in the cart by selecting the destination country and opening the delivery times and costs section.
Carriers usually send an email or SMS with the planned delivery date and time. If you have not received one, contact the InPost or GLS helpline. The contact details are included in your order confirmation email.
Orders
Yes. All products offered by jarajto.pl are legal in Poland. Before ordering to a country other than Poland, make sure that the products you intend to purchase are legal in your country.
Email biuro@jarajto.pl. Include your order number in the subject and state that you wish to cancel the order. In the message, clearly ask us to cancel it and sign with the full name used for the order. You may cancel an order before it is dispatched. If you paid in advance, cancel after dispatch and then refuse delivery, we will refund the amount paid after the parcel returns to us, less the return shipping cost. If you selected cash on delivery, cancel after dispatch and refuse delivery, you will be required to pay both the outbound and return shipping costs.
Email biuro@jarajto.pl as soon as possible. Include your order number in the subject and state that the delivery details need correcting. In the message, specify exactly which details must be changed and sign with the full name used for the order. Contact us before the courier collects the parcel. Once the parcel is in transit, redirecting it or changing the details costs PLN 25, a fee set by the carrier.
Prepaid orders do not need to be confirmed. For some cash-on-delivery orders, we may email you asking for confirmation. Simply reply from the same email address and confirm that you placed the order.
Under the laws applicable in Poland, we may seek compensation and reimbursement of the costs incurred in sending an uncollected cash-on-delivery parcel or processing a fraudulent order. If such an order is not collected, the person who placed it may be required to pay both the outbound and return shipping costs plus the cost of legal recovery action. Based on our experience, 99% of domestic deliveries take one day. Delivery outside Poland may take up to seven days.
Unfortunately, this is not possible. The limitation is logistical: carriers must collect parcels from us, take them to a local sorting facility and then forward them to the branches responsible for final delivery. Collections often take place later in the day so that we can pack as many orders as possible. Same-day collection is therefore not operationally available.
Customers in Poland can pay by card, bank transfer, BLIK, instant bank transfer or cash on delivery. Customers outside Poland can pay by instant bank transfer, card or standard bank transfer.
Your transaction confirmation email contains bank transfer details and, if you selected instant payment, a button linking to the payment page.
You can track the status of your order after signing in to your account. We also send status updates by email, so check your inbox if you cannot access your account.
Anonymity | Security
No. We operate legally. Our store is not monitored by the police or other law-enforcement authorities. It is a fully legal and secured business, so there is no reason for concern.
No. Neither the courier nor the carrier knows what the parcel contains unless it is damaged. If damage occurs, we will ask you to prepare a damage report with the courier; the courier and the carrier processing the claim will then learn what the package contained.
Our store is protected by an SSL security certificate. All processed data is secured. Information provided during checkout is used only to process, fulfil and ship your order. No entity or organisation unrelated to fulfilling your order has access to your data.
Contact
The fastest ways to contact us are email and the website chat. When you provide all relevant information, we can respond quickly to your question or request to change an order. You can also email us through the contact form available on the website.
Email biuro@jarajto.pl. Include your order number and the subject of your request in the email subject line. Explain exactly what was omitted and what we should change, then sign with the full name used for the order.
Complaints and returns
No problem. Email us at biuro@jarajto.pl and tell us that you wish to return it. Full details of the return procedure are available in the relevant section.
Before accepting a parcel, inspect it for visible damage. To check the contents without opening it, gently shake the package and listen for loose or broken items. If the contents are damaged, prepare a damage report with the courier and ensure that every detail in the report is correct. If you collected the parcel from a parcel locker, select the damaged-parcel option on its screen; the locker will prompt you to return it. Email biuro@jarajto.pl, enter your order number in the subject and state that the parcel arrived damaged. Describe the damage precisely and attach photos and the report, or confirmation that the damaged parcel was returned. Sign with the full name used for the order.
Email biuro@jarajto.pl. Include your order number in the subject and state that the message concerns a complaint. Describe the fault precisely and sign with the full name used for the order. Return the product clean and with as complete a set of accessories as possible. The return address and complaint form are available in the relevant section. Most products are sent to the manufacturer outside Poland for assessment, so it is essential that the returned product is clean.
Products
Detailed rules of the loyalty programme are available in the relevant section.
All bongs sold by JarajTo are high-quality products. Our glass products, including bongs, are handmade, which makes every item unique and means it may differ slightly from the ordered specification. For example, a bong may have a wider filtration section or a slightly longer downstem, and a nominally 30 cm bong may measure approximately 28 cm. This is rare, but possible because the glass is hand-blown rather than made in a mould.
We offer only genuine products from both established and lesser-known brands. Many items in our range are unavailable from any other store in Europe. One of our goals is to provide unique products that other European retailers do not offer. Most products submitted under a complaint are sent to the manufacturer outside Poland, so it is essential that any returned product is clean.
That depends on the quality of the product and on whether you take other medicines or herbal products that may interact with CBD. For ethical reasons, we neither recommend nor support the use of products available in our store by minors.
Unfortunately, this option is not currently available.
FAQ
Frequently asked questions
Information pages use the current shop content. Always confirm purchase details in the cart and terms and conditions.
Use the contact page if you need an individual answer.
Next step
Have a question before buying?
Our team can help choose a product, check an order or explain delivery, payment and return rules.